Hardware Services
In Warranty Hardware Repair
Hardware repair with active warranty, excluding physical damage, is free to those part of the Student Laptop Program. Those not a part of the Student Laptop Program have free repairs as well, as long as they are Dell and Apple products.
Out of Warranty Hardware Repair
| Type of Repair |
Student Laptop Program |
Non-Student Laptop Program |
|
Hardware Diagnostics
(Integrated into repair if completed)
|
$30 |
$30 |
| Repair |
Varies based on repair |
Varies based on repair |
|
HDD Replacement
(Client provides HDD and OS media, Backup if possible)
|
$60 |
$60 (No Backup)
$120 + Backup
|
Software Services
| Type of Service |
Student Laptop Program |
Non-Student Laptop Program |
|
Loaner Computer
|
Free with Program Enrollment |
Not Available |
|
Walk-Up Support
|
Free |
Free |
|
Re-image with < 120GB Backup
|
$30 |
$120 |
|
Re-image with > 250GB Backup
|
$60 |
$180 |
|
Virus Removal – MAC
|
$60 |
$120 |
|
Virus Removal – DELL
|
$60 |
$120 |
|
Security and Performance Check
|
Free |
$30 |
|
Data backup to external device
(Client provides device)*
|
Free |
$30 |
|
OS Upgrade
|
$30 |
$60 |
|
Software Installation or Upgrade
|
$30 |
$60 |
|
Windows Virtualization
(Client provides OS media and virtualization program)
|
$60 |
$120 |
AppleCare+
Every Mac comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for any other damage, plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone.
Other
Biohazard Fee: $60 for any computer brought to us with a biohazard (blood, vomit, urine, etc.) MiTech will not fix these units.
* A MacBook Pro that will not boot and requires the hard drive or system board removed to do data backup may require additional labor. Labor will be charged by the hour. Labor $60 per hour.
